Job Overview
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Full job description
Location: Mount Gravatt East QLD 4122
Salary $50,000 – $60,000 / Year
Employment Type: Full Time
Job Description
Australian Quality Care is seeking a highly organised and detail-oriented individual to join our dynamic team as an Administrative Officer within the Bookings Team. As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs. This is an exciting opportunity to contribute to a meaningful cause while working in a collaborative and supportive environment.
About you and your role:
As a full-time member of the Bookings Team, you will be based onsite, having daily face-to-face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs.
You will need excellent interpersonal skills and be a quick-thinking problem solver. You will be empathetic and have a passion for contributing to the quality of peoples’ lives. You will be recognised as a strong, supportive, and valued member of your close-knit team.
In your role, you will:
- Schedule supports for clients, managing scheduling updates and cancellations quickly and accurately
- Collaborate with the Facility management team to create and manage optimal rosters
- Work with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access Activities
- Manage phone calls and emails from Support Workers, Support Managers, Clients, and Support Coordinators
- Confidentially manage and protect client and staff information
- Keep accurate records, data entry, data management and analysis
- Meaningfully contribute to the continuous improvement of company systems and processes
- Perform other general administration duties as required.
- Undertake on-call duties, including weekends, to support operational and service delivery needs.
To be successful you will:
- Have experience in NDIS administration or a similar sector (aged care, disability, health, or community services), or strong transferable administrative skills from another industry.
- Have strong computer literacy and experience using the Microsoft Office suite
- Have outstanding organisation and prioritisation skills
- Have the ability to work both autonomously and as part of a team
- Have accurate and clear written and verbal communication
- Be intuitive with the ability to think critically and creatively when problem solving
- Have a willingness to perform tasks of varying complexity, from filing and correspondence through to higher-level project work
- Current Yellow Card or NDIS Worker Screening Clearance, or willing to obtain
- Have lots of confidence, energy and focus!
Experience in a rostering and/or scheduling role is a strong advantage.
If you are a motivated and dedicated individual looking to make a positive impact in the lives of those in need, we invite you to for this exciting opportunity.
Please submit your resume and a cover letter outlining your relevant experience to hr@aqcare.com.au.
Job Detail
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Job ID 180252
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Download Job PDF Click here to download
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Name/Company NameAustralian Quality Care
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Salary$50,000 - $60,000 a year
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Start Date11.11.2026
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CityBrisbane QLD